Error: Error: The Yum utility failed to install the required packages. Attention! Your software might be inoperable. Please, contact product technical support.

Hi all,

I encountered the following error with Yum while Plesk upgrade. This was mainly seen when a direct upload from plesk 8.6 to 11 was tried by the customers.

"Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support."



The issue occurred due to the following so file soft links.
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xxxx-bash-3.2# ls -al /usr/lib/libz*
-rw-r--r-- 1 root root 101462 Aug 23 09:13 /usr/lib/libz.a
lrwxrwxrwx 1 root root     13 Dec 21 02:23 /usr/lib/libz.so -> libz.so.1.2.5
lrwxrwxrwx 1 root root     13 Dec 21 02:23 /usr/lib/libz.so.1 -> libz.so.1.2.5
-rwxr-xr-x 1 root root  73580 Jan 10  2007 /usr/lib/libz.so.1.2.3
-rwxr-xr-x 1 root root  95004 Aug 23 09:13 /usr/lib/libz.so.1.2.5
-------------------------------------------------------------------------------------------------------

Replacing the soft links in the server with the command ln -s helped me

Command summary after soft link was replaced.
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xxxx-bash-3.2# ls -al /usr/lib/libz*
-rw-r--r-- 1 root root 101462 Aug 23 09:13 /usr/lib/libz.a
lrwxrwxrwx 1 root root     13 Dec 21 02:23 /usr/lib/libz.so -> libz.so.1.2.3
lrwxrwxrwx 1 root root     13 Dec 21 02:23 /usr/lib/libz.so.1 -> libz.so.1.2.3
-rwxr-xr-x 1 root root  73580 Jan 10  2007 /usr/lib/libz.so.1.2.3
-rwxr-xr-x 1 root root  95004 Aug 23 09:13 /usr/lib/libz.so.1.2.5

xxxx-bash-3.2#yum clean all
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If the reported steps does not do the trick for you .
You can also try to reinstall the yum Packages with rpm.

Command summary
---------------------------------------------
 #cd /usr/lib
#ln -s libz.so.1.2.3 /usr/lib/libz.so
#ln -s libz.so.1.2.3 /usr/lib/libz.so.1
---------------------------------------------

Reference:http://pads.tiddlyspace.com/YumSegmentationFault

Learn & Share
rzm

Error : Old version of mysqlclient15 is installed, which can lead to upgrade fail ( When upgrading from plesk 9.5.4 to plesk 11.x)

Detailed error encountered:
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EMERGENCY: Old version of mysqlclient15 is installed, which can lead to upgrade
fail. You can apply workaround from article http://kb.parallels.com/en/113737?

* Kindly apply the workaround given by Plesk http://kb.parallels.com/en/113737
before you proceed to upgrade the plesk.
------------------------------------------------------------------------------------------------------

The reported error is occurred while upgrade of plesk. Parallels suggest the solution to it as
show in the KB.  http://kb.parallels.com/en/113737. The KB show how to apply the solution
once the upgrade is completed.  You can also try to upgrade the mysqlclient before upgrade for the
upgrade to go smoothly. Please make sure that you don't have any other external repos enabled and make sure that you about yum install if other packages are shown for upgrade. before confirming a yes.


Command summary usage
 ----------------------------------------------------------------
#yum update mysqlclient15
#rpm -qa | grep  mysqlclient15
----------------------------------------------------------------

Once Mysql client is upgraded please go ahead with the upgrade of plesk via autoinstaller
(/usr/local/psa/admin/bin/autoinstaller). The upgrade should go smoothly without any issues.

Learn & share
rzm



 

Error : 1030 Got error 28 from storage engine ( From Mysql DB)

Error : 1030 Got error 28 from storage engine


Error encountered:
----------------------------------------------------------------------------------------
ERROR: Zend_Db_Statement_Exception: SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine

Additionally, an exception has occurred while trying to report this error: Zend_Db_Statement_Exception
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine (Pdo.php:234)

<http://kb.parallels.com/plesk-error/search?metaId=fefb2d1dcd85711d0535f0978c1de361&messageId=4b6a0cdec167dfaa64fc3fbe7dc2061e&file=Pdo.php&line=234&type=Zend_Db_Statement_Exception&message=SQLSTATE%5BHY%5D%3A+General+error%3A++Got+error++from+storage+engine> Search for related Knowledge Base articles
----------------------------------------------------------------------------------------


Cause: The reported issue is mosly caused due to limited space in server or temp folder.


Solution : Just free up space in the server and temp folders.


Command usage:

Use df -h to check disk space in the server and /tmp.
Also check out the permissions for /tmp directory.


Reference: http://stackoverflow.com/questions/10631387/1030-got-error-28-from-storage-engine

Learn and share
rzm